Importance of Your Privacy

At UGO Fresh, your privacy is of great importance to us. We understand that you entrust us with certain private information to help us provide various products and services. In exchange for your trust, you expect and deserve our commitment to treat your information with respect and in accordance with this Privacy Policy. Rest assured that we will protect your privacy. Under no circumstances will UGO Fresh sell or share any personal information about you to or with any person or organisation except (i) as authorised by you, (ii) as described in the relevant portion of UGO Fresh’s Website (the “Website”), (iii) in connection with providing various products and/or services to you (the “Services”), (iv) to the extent you make any use of UGO Fresh’s mobile software application commonly referred to as ” UGO Fresh app” or any other UGO Fresh mobile application (the “Application”), to merchants with which UGO Fresh has a business relationship, (v) as may be required by law or court order, or (vi) as otherwise set forth herein. The Privacy Policy below describes the standards we adhere to in handling information about you and any personal information you submit through the Website and/or the Application.


A Special Note About Children

Children are not eligible to use our Services and we ask that minors (under the age of 13) do not submit any personal information to us or use the Services. UGO Fresh does not collect or maintain information from those actually known to be under the age of 13, and no part of UGO Fresh’s website, the Application or Services is structured to attract anyone under the age of 13. Other age restrictions may be set forth in UGO Fresh’s Terms of Use from time to time.

Important Categories of Information for you to Know:

  • Who we are
  • Information we may collect at the Website or through the Application
  • How your information is used
  • Altering the information you submit through the Website and/or
  • Application


  1. Who We Are


UGO Fresh operates a website located at and the Application through which users are given the opportunity to purchase and pick-up food from restaurants and other food providers (collectively known as “merchants”) that would otherwise go to waste, and merchants are able to reduce their waste by being matched with local users who wish to take their produce that might otherwise go unsold. The UGO Fresh service allows users to eat affordably and become acquainted with nearby merchants.


  1. Information We Collect


There are several areas on the Website and/or within the Application where you may be asked to enter both personal and non-personal information including, by way of example and without limitation, your name, phone number, email address, birthday (so that we may send you a special gift), Facebook and/or Twitter usernames, and information regarding your mobile device. In addition, when you use the Application, UGO Fresh automatically receives and records information on our server logs from your browser or mobile platform, including your IP address and location. UGO Fresh also collects and uses additional information from users such as transaction location, purchase activity, Application open date and time, idle time, and all clicks and/or swipes within the application (together with time and order). UGO Fresh may also collect information posted by users on social media sites for users that have opted to connect to or otherwise link UGO Fresh with social media accounts including Facebook and Twitter. We treat this data as non-personal information for purposes of providing the Services, except where we are required to treat it as personal information under applicable law. We DO NOT sell or share any personal information about you to or with any person or organisation except (i) as authorised by you, (ii) as set forth in the relevant portion of the Website, Application or within any agreement between us, (iii) in connection with providing various products or Services to you (either directly or through one or more third parties), (iv) as may be required by law or court order, or (vi) as otherwise set forth herein. In particular, and not in limitation of the foregoing, information you enter at the Website and/or Application (i) will be shared with the merchants or third party service providers with which UGO Fresh has entered into a business relationship in order to provide the Services, and (ii) may be shared with various third parties in connection with making available to you certain offers (which offers may be based on or related to your location at the time the offer is made available to you). In addition, UGO Fresh may sell, disclose or otherwise use information gathered on the Website or within the Application to third parties on an aggregated basis.

(a) Information we receive from you.

To use certain of UGO Fresh’s Services and/or to access the Application, we may require you to provide certain personal information which may include, without limitation, your name, birthday (so that we may send you a special gift), payment information, phone number, Facebook and/or Twitter user names, e-mail address, information regarding your cell phone or mobile device and other information.

(b) Technical information we collect.

In order for UGO Fresh to ensure that we are providing the best possible consumer experience on the Website and within the Application, we collect and track certain user information. When you visit the Website, our Web server may send a cookie to your computer. This cookie would be intended to store a limited amount of information about your site visit. The cookie tracks aggregate information on how our site is being used, including session counts, navigation patterns, pages visited, etc. These cookies, however, do not store any personally identifiable information such as your name, email address or phone number as you browse the site. When you submit a question, we store your cookie identification in our system. This cookie allows our site to recognise you when you return.

UGO Fresh may also utilise Web Logs to track aggregate information about how our site and/or the Application is being used. Web Logs track anonymous user information, including the number of visitors to the Website, operating systems, Internet Provider addresses (if publicly available), and browser type. Unlike cookies, Web Logs are maintained only on UGO Fresh servers and do not store or place anything on the user’s computer.

If you come to the UGO Fresh Website from an online banner ad, an anonymous identification number may be passed to the Website. This information cannot be used to gather any personally identifiable information about you. It will only allow us to track the overall effectiveness of our online advertising, marketing and banner advertisement campaigns.

(c) Other Information we get from your use of the Services.

We may collect information about the Services that you use and how you use them. This information includes:

Device information

We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number).

Location information

When you use the Service or access the Application, we may collect and process information about your actual location. We may also use various technologies to determine location, some of which may be made available through third party licensors.

(d) Information from surveys.

You may have the option of completing an online survey at the Website or within the Application from time to time. Participation in surveys is completely voluntary and it is your choice whether or not you wish to disclose your personal information to us in connection with any such survey.

(e) Information from the “Contact Us” section of the Website or Application.

You may contact UGO Fresh through the “Contact Us” feature. Participation in this area is completely voluntary and it is your choice whether or not you wish to disclose your personal information to us.

(f) Information collected other sections of the Website or Application.

UGO Fresh may, from time to time, make various resources available to you at the Website or within the Application. At times we may collect personal information in connection with providing such services.


  1. How Your Information Is Used and Our Lawful Bases for Processing Personal Data (or Personal Information)


We use the information you provide to provide the applicable Services to you, either directly or through third party service providers, as further described above in this Privacy Policy (and rely on the lawful basis of our contract with you to do so).

UGO Fresh also relies on the lawful basis of legitimate interests to when sharing certain aggregated data with other third parties for general marketing and demographic purposes; however, this data, when shared on an aggregated basis, does not include any of your personal identifying information. Some of our Services may be offered in conjunction with partner companies, affiliates or other companies or websites with which we work. In order for us to provide these Services to you, it may be necessary for us to share your personal information with one of such entities. These parties are not allowed to use personally identifiable information except for the purpose of providing these Services. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular Service.

In addition to the uses of the information described above, UGO Fresh may, from time to time, collect purchasing information and/or data from other sources. UGO Fresh may collect this information for purposes of performing analytics and conducting consumer research (on the basis of UGO Fresh’s legitimate interests). This information may be used to communicate and provide additional information that may be of interest to our users and merchants.


In addition, UGO Fresh rely on the lawful basis of legal requirements when disclosing account or other personal information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with UGO Fresh’s rights or property, other Website or Application users or anyone else that could be harmed by such activities.


Consent to the collection, storage and processing of personal data


The storage and use of the personal data that you provide to the above-mentioned business, is done exclusively by this. The data collected are used solely for advertising and market research purposes by the above-mentioned company. A transmittion of this data to third parties, even in companies affiliated with the company or otherwise cooperating with the above-mentioned business is expressly not. With my signature, I consent to the collection, processing, storage and use of my personal data for the purposes of advertising and market research by the above-mentioned company. The advertising and market research takes place by e-mail, post, SMS / telephone. The planned storage duration of said data can be specified, they are 36 months.

not specified; the criteria for the storage duration are:


We are aware that I have the right to get information about my stored data. Likewise, we have the right to rectification, deletion and limitation of processing. I am aware that I can revoke my consent at any time in whole or in part at the address above. I also have the right to complain to a supervisory authority. I fully understood the content of this consent.



  1. Altering Information You Submit


(a) Deleting your information.

For purposes of clarity, you are entitled to terminate your UGO Fresh account at any time, at what point all information connected to your account will be deleted. However, regulations may require that we store questions or submissions for various periods of time. In order to comply with these regulations, we may be unable to delete information from our databases.

(b) Altering Information.

UGO Fresh may alter, modify or delete any information you submit to the Website or through the Application if we believe, in our sole discretion, it is necessary or desirable to do so.

(c) Request to stop receiving emails from us.

Periodically, UGO Fresh may send you emails to alert you to various opportunities or offers available at the Website or within the Application. If you do not wish to receive any of these offers, please send an e-mail to to remove yourself from our mailing list.


Although UGO Fresh has taken reasonable and appropriate measures to ensure that your personal information is delivered and disclosed only in accordance with your instructions, UGO Fresh cannot and does not guarantee that the personal information you provide will not be intercepted by others and decrypted.

Changes to Privacy Policy

If we make a change to our Privacy Policy in the future that will affect how we treat your information, we will post such change at the Website and/or within the Application, and such change will be deemed to be effective 2 days from the date of such posting. In that case, your ability to opt out of the new policy will be determined by applicable laws.

Business Transfer

We may, in the future, sell or otherwise transfer some or all of our assets or equity to a third party. Your personally identifiable information and other information we obtain from you via the Website or the Application may be disclosed to any potential or actual third party purchasers of such assets or equity and may be among the assets transferred.


If you do not agree to the terms of this Privacy Policy, please do not provide us with any information and do not use the Website or the Application. By using the Website or the Application and voluntarily providing information to us, you consent to our collection and use of the information as set forth in this Privacy Policy.


The Website and/or Application may contain links to other websites or applications that are owned and operated by third parties that are not affiliated with us. When you use those links, you leave the Website or Application (as applicable) and we are unable to control how the owners of the websites or applications you link to handle any information they gather about you, including their privacy practices and use of cookies. This Privacy Policy applies only to the Website and Application and does not govern activities on linked websites or applications. We encourage you to review the privacy policy of any other website or application you visit, download or access to understand its owner’s practices on how it collects, uses and discloses your information.


Contact us


If you have any questions about this Privacy Policy, the practices of this Service, or your dealings with this Service, please contact us at:

Ribenti Ltd
All Tax House, 9 Devonshire Mews,

London, W4 2HA
United Kingdom



Thanks for taking the time to learn about our Privacy Policy. We hope you feel comfortable using our services.